Your Appointment
How to book your appointment
Appointments can be made either by calling us at (02) 8378 4206 during business hours or at any time through the Hot Doc app via the link below.
You may book our allied health services using the contact numbers under each service on the services page - which can be found here.
Booking appointments online
When you book online, you can select the type of appointment required. A standard appointment is 20 minutes in duration. If you have multiple issues to discuss, please book a long appointment.
What to bring to your appoitnment
Please bring in with you any forms that you require to be filled in (eg: driver’s licence, workers' compensation etc). If you are coming in for an eyesight assessment for a driver’s licence, please make sure you bring any eyewear you use.
If you are coming in for a procedure, please closely follow any instructions that were given to you on booking to avoid any delays. If you are unsure, please contact the clinic to clarify.
Patient Fees & Billing Information
We are a mixed billing practice.
Bulk billing applies to routine consultations for those who meet the following criteria only:
65 years or over AND hold a valid pension card issued by Centerlink
Children 12 years and under
Private fees apply for all procedures, skin checks and medicinal cannabis consultations (initial and review).
Payment is to be made at the time of the consultation.
EFTPOS facilities & Medicare Claiming is available on site.
Please view the individual doctor profiles for applicable fees.
Zero tolerance policy
Our practice does not tolerate or endorse threatening and/or abusive behaviour towards our team members. Please treat us as you would like to be treated yourself. If you fail to do so, you will be asked to kindly leave the clinic and transfer your care to another practice. Refusal to leave would result in us having to contact law enforcement authorities.
Cancellation Policy
CANCELLATION FEES MAY APPLY
The doctors of the practice want to be available for your needs as well as that of other patients. We respectfully ask if you can no longer attend an appointment, please cancel or reschedule through your confirmation email or call reception TO AVOID A CANCELLATION FEE.
A non-attendance Fee of $30 is payable if a patient does not attend their appointment or if the appointment is cancelled with less than four (04) hours notice.
You will not be able to make further appointments if the fee is not paid.